• Shipping Returns

    Free Shipping

    Please confirm your shipping address before pay for it, you are best to leave the phone number for contacting. Please provide a valid email address and check emails after you have purchased for any updated information.

    Items are generally shipped out within 1-2 working days after payment has been verified (Sat. & Sun. and most national holidays excluded).

    We use USPS Post Express Courier International for all shipments, with a 5 to 8 days delivery from dispatch.Once an order is dispatched from our premises,we will track the items for our customer all the time . if parcel are delay for the unexpected transit traffic ,or damage arising out of late delivery of the shipment please contact us immediately !

    All delivery times and dates are provided as approximate estimates only and are given from the time of dispatch, and NOT from the order date.

    It is your responsibility to ensure your correct contact details that will be send over to the courier company.If we are required to redirect the shipment, any associated costs as may be applicable shall be your responsibility.

    You can track your shipment online from USPS Post Express Courier International website.

    Whoever personally accepts the delivery of the courier at the address given by you shall be deemed to be the rightful recipient of the goods

    Non-Faulty Items Before exchange or return, you must contact us with returning shipping address before sending the items back.

    Non-faulty items must be returned in their original, undamaged packaging and must be in an unused condition.

    Faulty Items

    If you receive a product from our store that is faulty on delivery, you can return it and claim for a refund. If a product is found to be faulty (incorrect size, color ect. ), you may claim for a REFUND, or require exchange without any extra cost.


    All international returns are to be returned to within 30 days upon receipt of the order.

    The shipping charges for international exchanges are to be paid by customer (Unless the fault was caused by us ).

    Return Instructions

    Please follow the instructions below to return an item:

    Send an email or contact us to specify the reason for returning at first, our support staff will provide you the shipping address.

    Please take care when unpacking and repacking your products and enclose a piece of paper includes the following information:

    Your name registered on our store
    Order Number
    Specify the reason for returning the item
    The email address you use to login to our store
    Please put this piece of paper, and the product to be returned, into a parcel, and mail to us. Do remember to provide us the tracking number once you have shipped them back.
    Justin Boots | Sam Edelman Boots | Steve Madden Shoes | Columbia Outlet | Cloud Shoes | Brooks Shoes Canada |